Why does my water look cloudy or discolored?

If you experience discolored water, it is usually due to sediment being stirred up when there is a large draw of water, either from a water main break or a fire hydrant being used. After work is completed, the sediment will settle down.  To speed the process, we ask that you DO NOT use the water (this keeps the sediment stirred up).  To check the condition of your water, use the cold water faucet closest to the water meter (usually in the basement) and let it run for 15-20 seconds. If the water is still discolored, wait 30 - 45 minutes and try again.  Do not use hot water, although there is no harm to the hot water tank it does take longer to empty out. Once the cold water is clear, you may return to normal use.

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1. Why is my bill split between “Water Amount Due” and “Sewer Amount Due”?
2. I just moved in, what do I need to do?
3. How can I change the billing address for a water bill?
4. My bill is higher than it usually is – what are my first steps?
5. How can I sign my water account up for automatic payments?
6. Do I need to have my water service turned on or transferred into my name?
7. What is a unit of water?
8. What should I do if I have a question about the amount I was billed?
9. What is this letter I received from the city about a sewer line warranty?
10. Why does my water look cloudy or discolored?
11. What if I need assistance paying my water bill?
12. Who do I call if I have an after hours water issue?